Retirement Fund News
The FSCA invites customers of financial institutions and members of retirement funds to complete its anonymous online Complaints Management Survey
Treating Customers Fairly (TCF) is one of the key principles and regulatory cornerstones of a conduct regulator. Outcome No. 6 of TCF seeks to ensure that financial institutions and retirement funds provide their customers and members with a seamless, convenient and efficient internal complaint management and handling process.
As part of its mandate and ongoing efforts in promoting the fair treatment of financial customers by financial institutions, the Financial Sector Conduct Authority (FSCA) is conducting a market study to obtain a deeper understanding of the effectiveness, timeliness and accessibility of complaints handling and management processes provided by the different financial institutions like intermediaries (Category I FSPs), retirement funds and retirement fund administrators.